Volkswagen Australia's statement in full

Volkswagen Australia's statement in full

Volkswagen Group Australia - Sydney
Volkswagen Group Australia Pty Ltd
24 Muir Road
Chullora NSW 2190
Regents Park Business Centre
PO Box 414
Regents Park NSW 2143
ABN 14 093 117 876
Phone (02) 9695 6000

7th October 2015


Volkswagen Group Australia (VGA) today announced an online tool so that Australian Volkswagen and ŠKODA customers can check if their vehicles have the affected EA 189 diesel engines, as part of its action plan to respond to the global diesel emissions issue.
Volkswagen and ŠKODA customers who would like to find out if their vehicle is affected can enter their Vehicle Identification Number (VIN) on the relevant brand websites:, and Volkswagen customers can also contact the customer call centre on 1800 607 822 and ŠKODA customers can call 1800 607 540.

Until a technical solution is made available from the head office of Volkswagen AG, customers do not need to take any further action.

VGA met with the relevant government authorities last week to advise them of its strategy in Australia.

The first stage announced late last week involved the temporary suspension of sale of affected vehicles fitted with 1.6 or 2.0-litre EA189 diesel engines. The suspension will remain until the emission issues are addressed in those vehicles.

VGA is taking action following notification from the head office of the Volkswagen Group that certain diesel vehicles sold in Australia were fitted with software that can affect their emissions during a dynometer test.

“Volkswagen Group Australia takes this issue extremely seriously and is continuing to gather all the facts from our head office to support any rectification plans in Australia,” said Volkswagen Group Australia’s managing director, John White.

“We understand the disappointment and frustration felt by our customers, dealers and partners in Australia and apologise for any inconvenience this may cause.

“We are doing everything possible to fix the problem and will be making further announcements in the near future.

“It is important for customers to note that all affected vehicles remain technically safe and driveable and that we will contact them in time to advise what the next steps are,” said Mr White.”

Volkswagen Group Australia is committed to supporting its customers, partners and dealers throughout this process.

Please note:

• New diesel Volkswagen Golf 7, Touareg, Transporter and Crafter models are currently not affected
• New diesel ŠKODA Octavia generation 3 models are currently not affected
• All petrol models currently available are not affected
Number of vehicles sold by VGA in Australia affected by the diesel emissions issue per brand:

Volkswagen Passenger Cars – 54,745
Golf (2009-2013)
Polo (2009-2014)
Jetta (2010-2015)
Passat CC (2008-2012)
Volkswagen CC (2011-2015)
Passat (2008-2015)
Eos (2008-2014)
Tiguan (2008-2015)
ŠKODA – 5,148
Octavia (2009-2013)
Yeti (2011-2015)
Superb (2009-2015)
Volkswagen Commercial Vehicles – 17,256
Caddy (2010-2015)
Amarok (2011-2012)

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